Privacy Policy

Effective date: 24.02.2025

Urban Legend Homes Ltd (“Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, submit an enquiry, contact us through online forms, Meta lead forms, WhatsApp, email, phone, social media, AI-assisted chat systems, or otherwise communicate with us in relation to our real estate developments, investment opportunities and related services.

By using our website or submitting your personal data to us, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

 

1. Who We Are

For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the data controller is:

Urban Legend Homes Ltd
Office Location: Apostolou Pavlou, 16, Paphos, Cyprus
Email: info@urbanlegend.homes
Phone: +357-9555-9700
Website: www.urbanlegend.homes

Urban Legend Homes Ltd is a boutique real estate development firm focused on modern, high-quality residential developments in Cyprus. Our work includes real estate development, planning, design coordination, project execution, sales, client communication and final delivery of residential projects.

For privacy-related enquiries, you may contact us at:
Email: info@urbanlegend.homes
Phone: +357-9555-9700

 

2. Personal Data We May Collect

We may collect and process the following types of personal data:

•Full name
•Phone number
•Email address
•Country of residence
•Preferred language
•Property preferences
•Preferred location in Cyprus
•Budget range
•Investment objectives
•Intended use of the property, including residence, relocation, investment, rental income or Permanent Residency purposes
•Financing or mortgage interest
•Preferred communication method
•Communication history with us, including WhatsApp, email, phone calls and online chat
•Information submitted through website forms, Meta lead forms, landing pages, CRM forms or AI-assisted chat systems
•Technical data such as IP address, browser type, device type, website usage data, cookies and analytics data

At a later stage, and only where necessary for legal, banking, contractual, compliance or transaction purposes, we or our professional partners may request additional information such as identification documents, proof of address, source of funds information, tax information or other documents required by lawyers, banks, accountants, government authorities or other relevant professional service providers.

 

3. How We Collect Personal Data

We may collect personal data when you:

•Submit an enquiry through our website or landing page
•Complete a Meta, Google or other advertising lead form
•Contact us through WhatsApp, email, phone, Telegram, social media or online chat
•Communicate with an AI-assisted sales or client support system
•Request information about a property, project, investment opportunity or residency-related real estate option
•Register for a webinar, meeting, property tour or consultation
•Visit our website and accept cookies or similar tracking technologies
•Enter into negotiations, reservation agreements, sale agreements or other contractual arrangements with us

 

4. Purposes of Processing

We may use your personal data for the following purposes:

•To respond to your enquiry
•To contact you regarding real estate projects, units, prices, availability and payment plans
•To understand your property requirements, budget, location preferences and investment goals
•To arrange calls, meetings, property viewings, online presentations or site visits
•To provide information about our own projects
•To assess whether a property may be relevant for residence, investment, rental income or Permanent Residency purposes
•To manage leads and client communication through our CRM and internal systems
•To send you relevant property offers, project updates, investment materials and marketing communications, where permitted by law
•To prepare or support reservation, sale, legal, banking, mortgage, accounting or property management processes
•To cooperate with lawyers, banks, mortgage advisers, accountants, project companies, agents, property managers and other professional partners where necessary
•To improve our website, marketing, sales process, client experience and services
•To comply with legal, regulatory, tax, accounting, anti-money laundering, contractual or other professional obligations
•To protect our legal rights, business interests and property

 

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

•Consent — where you have agreed to receive marketing communications, submit information through a form, or communicate with us through digital channels.
•Pre-contractual or contractual necessity — where processing is required to respond to your enquiry, provide property information, arrange viewings, prepare offers, reservations or agreements, or manage a potential or existing transaction.
•Legitimate interests — where processing is necessary for our legitimate business interests, such as managing leads, responding to clients, improving our services, following up on property enquiries, protecting our rights and maintaining business records, provided that your rights and freedoms do not override those interests.
•Legal obligation — where processing is required to comply with applicable laws, regulations, tax rules, accounting obligations, anti-money laundering requirements, court orders or regulatory requests.

 

6. Marketing Communications

If you submit an enquiry or request information from us, we may contact you in relation to that enquiry.

We may also send you information about our real estate developments, investment opportunities, project updates, newsletters or similar offers where you have provided consent or where we are otherwise permitted to do so under applicable law.

You may opt out of marketing communications at any time by:

•Clicking an unsubscribe link, where available
•Replying “STOP” to a WhatsApp or SMS marketing message
•Contacting us directly by email or phone

Once you opt out, we will stop sending you marketing communications, although we may still contact you where necessary in relation to an active transaction, legal obligation or existing contractual relationship.

 

7. AI-Assisted Communication

We may use AI-assisted tools, chatbots or automated systems to support lead qualification, client communication, scheduling, follow-up, translation, internal notes, CRM updates and client service.

Where such systems are used, personal data may be processed by us and by selected third-party technology providers acting on our behalf.

AI-assisted systems do not replace legal, tax, banking, investment or professional advice. Final decisions, legal documents and financial assessments should always be reviewed by the relevant qualified professionals.

 

8. Sharing of Personal Data

We may share your personal data, where necessary and appropriate, with:

•Our authorised team members
•Project companies related to the property you enquire about
•Lawyers and notaries
•Banks, mortgage advisers and financial institutions
•Accountants and tax advisers
•Property managers and rental management providers
•Licensed real estate agents and brokers, where relevant
•Marketing, CRM, automation, communication and IT service providers
•Website hosting, analytics and advertising platforms
•Government authorities, regulators, courts or law enforcement bodies where required by law
•Other professional advisers or service providers involved in a property transaction

We only share personal data where there is a legitimate reason to do so and, where required, under appropriate confidentiality and data protection arrangements.

 

9. Third-Party Service Providers

We may use third-party platforms and service providers to operate our website, manage enquiries, communicate with clients, run advertising campaigns, store CRM data, automate workflows and analyse website performance.

These may include, for example:

•Google services, including Google Analytics, Google Ads, Gmail, Google Calendar or Google Workspace
•Meta platforms, including Facebook, Instagram and Meta lead forms
•WhatsApp or WhatsApp Business tools
•CRM systems
•Email marketing platforms
•Airtable, Make or similar workflow automation tools
•AI tools and communication systems
•Website hosting and analytics providers

Where such providers process personal data on our behalf, we aim to use providers that offer appropriate data protection safeguards and contractual data processing terms.

 

10. International Transfers

Some of our service providers may process or store personal data outside Cyprus or outside the European Economic Area.

Where personal data is transferred outside the EEA, we will take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms under GDPR.

 

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

As a general rule:

•Enquiry and lead data may be retained for up to 24 months from the last meaningful interaction, unless a longer period is justified.
•Client and transaction data may be retained for longer where necessary for contractual, legal, tax, accounting, anti-money laundering, dispute resolution or regulatory purposes.
•Marketing consent records may be retained as evidence of consent or opt-out status.
•Technical and analytics data may be retained for shorter or longer periods depending on the tools used and applicable settings.

If you request deletion of your personal data, we will comply unless we are required or permitted to retain certain information by law or for legitimate business, legal or compliance reasons.

 

12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures may include access controls, password protection, two-factor authentication, internal permission management, secure CRM systems, limited access to personal data, and appropriate confidentiality arrangements.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

13. Your Rights Under GDPR

Subject to applicable law, you may have the following rights:

•The right to access your personal data
•The right to correct inaccurate or incomplete data
•The right to request deletion of your data
•The right to restrict processing
•The right to object to processing, including direct marketing
•The right to data portability
•The right to withdraw consent at any time, where processing is based on consent
•The right to lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

Email: info@urbanlegend.homes
Phone: +357-9555-9700

We may ask you to verify your identity before responding to your request.

 

14. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, improve user experience, analyse traffic, remember preferences and support advertising or remarketing activities.

We may use tools such as Google Analytics, Meta Pixel or similar technologies.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Where required by law, we will request your consent before placing non-essential cookies.

 

15. Links to Third-Party Websites

Our website, emails or messages may contain links to third-party websites, including banks, lawyers, property portals, social media platforms or other service providers.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies separately.

 

16. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete it.

 

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised effective date. We recommend reviewing this page periodically.

 

18. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

 

Urban Legend Homes Ltd
Email: info@urbanlegend.homes
Phone: +357-9555-9700
Office Location: Apostolou Pavlou, 16, Paphos, Cyprus
Website: www.urbanlegend.homes